We love getting letters from our readers. This one seems appropriate for this time of year.
Dear Terry Garnett’s Propane,
Thought I’d write and share my Halloween horror story. I don’t need to go to one of the local haunted houses to get the stuffing scared out of me.
My wife had saved up two week of vacation from her work so we decided to take a family outing to California to see friends. One of her cousins and her husband had agreed to house sit which was cool since they’d take care of the animals.
The trouble started when they noticed no hot water. The husband went and checked the propane tank and found it was empty. Here is where the nightmare became a real horror story.
We just bought the house and only recently moved in. We left instructions for them to call you folks so we could start regular Keep Check service plus we wanted the system checked out with your propane staff.
No such luck. The call they made was to one of the fly by night propane outfits that barks all the time about cheap prices. You know. One of those outfits with the greasy truck driven by the guy who can’t wait for beer thirty.
Well, let me cut to the chase. We came home to a fiasco of oil stains on the driveway, truck tire ruts in the lawn, a stripped valve on the propane tank, and still no hot water.
We called your office and your staff helped us out by sending someone out that very day. He did a complete overhaul of our propane system and then filled the tank to the top. Hot water! We are on the Keep Check program too so we don’t have to worry about running out of propane.
Thank you for being the best in Texas! Thanks to you… no more horror stories. At least at the propane tank!
In the 30+ years that we’ve had the pleasure to serve Central Texas and the Austin area with propane delivery we’ve met some great folks.
It makes us feel good when somebody takes the time to send us some positive feedback about the various efforts that are being made on their behalf by our team. Our team cares and it’s awesome to see feedback.
We’ve included a letter that we recently received at our office. Totally makes our day!
Again our heartfelt thanks for our friends and customers who take the time to share how we’re doing towards our goal of serving all of their propane energy needs.
We’d love to invite you to join our family of pure HD5 propane customers. It’s the cost effective, green energy solution and you can enroll in our Keep Check program free of charge – that means we’ll automatically monitor your propane tank so you’ll never run out!
Call Terry Garnett’s Propane at 512-894-4480 or visit our website: garnettspropane.com
For many Central Texas families, the good life is found in the Sycamore Creek area of Dripping Springs, Texas and Terry Garnett’s Propane (www.garnettspropane.com) is the preferred propane provider for timely, professional and full service propane deliveries in the Sycamore Creek community.
Just a phone call away (512-894-4480), Terry Garnett’s Propane provides a full service comprehensive propane team to answer all of your propane energy needs.
If you live in Central Texas, you’ve probably noticed the distinctive TGP trucks as they make their rounds, servicing the finest neighborhoods in the Greater Austin area and Texas Hill Country.
The clean, bright red trucks of Terry Garnett’s Propane are on the job in Sycamore Creek and the word is out; the Texas Hill Country is truly a picturesque and beautiful place to live. When it comes to propane, Terry Garnett’s Propane is who to call for all of your energy needs
You know the old saying, “For best results, don’t run out!” It’s true. Keeping your propane tank regularly supplied is crucial. To make sure you’re covered, Terry Garnett’s Propane pioneered the Keep Check Program.
With free enrollment via just one phone call, the Keep Check Program goes above and beyond to deliver peace of mind. And peace of mind is the Hill Country way.
Planning to install a new propane tank? You’ll want to consult with the Propane Tank Installation Team at Terry Garnett’s Propane.
Terry Garnett’s Propane’s Propane Tank Installation Team specializes in both above ground and underground propane tanks.
Before the work ever begins to install your propane tank, the team will conduct a geographic evaluation and consult with you to assist in planning the proper placement of your propane tank at the optimum location to ensure you’ll derive the maximum energy benefits.
Sycamore Creek residents agree, Terry Garnett’s Propane is the partner you need for all of your propane needs.
How to Locate Your Propane Provider in Central Texas
Here’s great news; if you live in the Austin, Texas and Texas Hill Country you can order propane from the #1 propane provider in Texas. Think of the peace of mind you’ll get from Terry Garnett’s Propane regularly monitoring and servicing your propane system and providing ongoing and comprehensive solutions for all of your propane needs.
Warm baths on demand, good food in the kitchen, and the knowledge you are making smart financial decisions by using propane.
Here are some of the zip code areas in the Terry Garnett’s Propane Service Areas.
Propane Delivery Service Areas in Central Texas
Propane gas/butane delivered the same day by Terry Garnett’s Propane to the following zip codes:
73301, 73344, 76511, 76527, 76530, 76537, 76573, 76574, 76577, 76578, 78613, 78615, 78620, 78626, 78627, 78628, 78630, 78634, 78641, 78642, 78645, 78646, 78660, 78664, 78673, 78674, 78680, 78681, 78682, 78683, 78691, 78701, 78702, 78703, 78704, 78705, 78708, 78709, 78710, 78711, 78712, 78713, 78714, 78715, 78716, 78717, 78718, 78719, 78720, 78721, 78722, 78723, 78724, 78725, 78726, 78727, 78728, 78729, 78730, 78731, 78732, 78733, 78734, 78735, 78736, 78737, 78738, 78739, 78741, 78742, 78744, 78745, 78746, 78747, 78748, 78749, 78750, 78751, 78752, 78753, 78754, 78755, 78756, 78757, 78758, 78759, 78760, 78761, 78762, 78763, 78764, 78765, 78766, 78767, 78768, 78769, 78772, 78773, 78774, 78778, 78779, 78780, 78781, 78783, 78785, 78786, 78788, 78789, 78799
If your zip code is not included, just call 512-894-4480 or visit www.garnettspropane.com to find out if your area is in the service area.
2013 is your year to convert to propane for your home, keep it in mind that you can receive free expert guidance from the Propane Tank Installation Team and the other licensed propane professionals at Terry Garnett’s Propane.
Reliability and service from your friends at Terry Garnett’s Propane… you call, we’re there!
Lago Vista resides in Travis County about 20 miles northwest of Austin, Texas and is one of the most popular residential communities in the Lake Travis area.
Don’t forget, if you need propane delivered, all you need to do is call Terry Garnett’s Propane at 512-894-4480 or visit www.garnettspropane.com.
Lago Vista Chooses Terry Garnett’s Propane as #1 Propane Provider
“Our propane delivery customers in Lago Vista rely on us and we have a tradition of personally getting to know each of our customers. It’s our job to make sure they are never without propane” said Terry Garnett as he shared about serving the people of Lago Vista. “It has been very gratifying to receive emails and phone calls from folks in Lago Vista telling us they have chosen us as the #1 propane provider in Austin and Central Texas. We are very grateful and take this responsibility seriously. We keep our trucks rolling and we don’t end a work day as long as there is someone needing propane delivered. Sometimes it makes for a long day but same day delivery is essential for our customers. We started same day delivery many years ago because we don’t want our customers to ever run out of propane. After all, it’s the same at my house. When it’s time to cook dinner or take a bath, you need propane and we make sure it’s there. That’s why many families in Lago Vista have been with us for over 30 years.”
Reliable Propane Deliveries to Help Customers
When Hurricane Katrina hit and there was quite a bit of newspaper and television coverage projecting gas shortages, Terry Garnett’s Propane assured their customers that a consistent and reliable supply of propane would be available for their customers. This was made possible by the vision and planning of their Keep Check Program.
The Keep Check Program (which is available for residents of Lago Vista and other Hill Country communities) was created by Terry Garnett’s Propane to provide a solution to an ongoing need for homeowners; to ensure that a homeowner would never run out of propane and most importantly, to place the constant monitoring of a homeowners propane supply in the professional and capable hands of Terry Garnett’s Propane.
“We assign each homeowner a specific driver” said Michelle Garnett of Terry Garnett’s Propane. “Your driver not only monitors your propane use so you never run out, he also makes sure all propane fittings and valves are precisely adjusted and maintained on a periodic schedule. Having your own licensed professional on point gives you the best peace of mind in the business. We never concern ourselves with being the biggest. With us it’s about being the best.”
Remember, if you live in the Lago Vista area, Terry Garnett’s Propane is there for you 24×7. Just call 512-894-4480 or visit www.garnettspropane.com
Over the years, Terry Garnett’s Propane has earned the loyalty and respect of their customers, and they’ve lived by their slogan… “You call, we’re there!”
Just call 512-894-4480 to order pure HD5 propane for the Southwest Oaks (78745) neighborhood in Austin, Texas.
Pure HD5 propane is the absolute highest quality propane and is available for the Southwest Oaks neighborhood via Terry Garnett’s Propane.
As the the preferred propane provider for Austin and the Central Texas area, Terry Garnett’s Propane has been recognized as the best choice for all of your propane energy needs for over 30 years.
A family owned and operated business for generations, Terry Garnett’s Propane is a full service propane company ready to meet your needs.
Their partnership with HD5 Transport guarantees you receive pure HD5 propane delivered direct from the plant to Terry Garnett’s Propane.
Same Day Delivery for Southwest Oaks in Austin, Texas
As the Central Texas propane leader and innovator, Terry Garnett’s Propane has pioneered new programs and established the benchmarks for excellence in helping their customers.
If you’re low or nearly out of propane, Terry Garnett’s Propane understands that you need your propane delivery ASAP. With their Same Day Delivery you can rest assured that your propane will be on time when you need it.
Just visit their website at www.garnettspropane.com or call 512-894-4480 to speak to a propane professional who will assist you and schedule your delivery for Southwest Oaks.
Keep Check Program: Never Run Out of Propane in Southwest Oaks
Life is busy. Terry Garnett’s Propane understands your mind is on keeping the family schedules, work, and enjoying your time off.
With the Keep Check Program your propane driver will take care of everything for you. This includes regular schedules for propane system and tank inspections, keeping your tank filled for an even supply of propane, as well as being available as a personal adviser as what can save you money on energy and help you get the most from safe, clean, and efficient propane.
You deserve the good life and you deserve to have your propane delivered by the best in the business, Terry Garnett’s Propane.
All you need to do is visit www.garnettspropane.com or give a call to 512-894-4480 and request you be included in the Keep Check Program.
For over 30 years, Terry Garnett’s Propane has lived by their slogan…
You call… we’re there!
Austin Propane Delivery.com covers the propane industry in the Austin and Central Texas area.
As a service to their readers, they recently interviewed Michelle Garnett of Terry Garnett’s Propane regarding the upcoming winter season.
Austin Propane Delivery: I’m here with Michelle Garnett of Terry Garnett’s Propane. Michelle, is there any advice you can give homeowners about how to be ready for the upcoming cold season here?
Michelle Garnett: Check your propane system, it’s very easy. Give us a call and we will teach you how to read your percentage gauge if you want to track your own usage.
A lot of people do not understand that pressure gauges and percentage gauges stick sometimes. Our drivers will walk you through your entire house and show you how to conserve energy. That’s what we are about. We are about safety, your usage, and we are here to help you conserve.
Austin Propane Delivery: Your company is well known for being readily available for your customers. For instance, we noticed that when we call your office a person actually answers the phone. <laughs> No endless voice prompts or endless on hold music. That’s almost unheard of in this day – a company that still places customer communications as a priority and answers their phone!
Michelle Garnett: We feel our clients are part of our family. If you have any questions or concerns just give us a call. You can email any of our staff. The drivers are also available for you to talk to them when they’re there.
If your driver sees something odd at your residence, they let us know at the office and we follow up and contact you to make sure any potential problems are taken care of before they become a real problem. Just give us a call 24/7 and we’re here for you.
Austin Propane Delivery: There is much discussion about the importance of HD5 propane. As a propane professional, how important do you think it is for a homeowner to do the research to make sure they are getting HD5 propane delivered?
Michelle Garnett: I think that it’s extremely important. Most American’s do not understand that there are different grades of propane. HD5 propane is actually the purest form of propane and it’s vital to making your propane system run well. HD5 propane doesn’t have any lower grades of propane in it. For one thing, your appliances will last longer. They won’t weaken your system.
We only deliver pure HD5 propane to our customers. We assure our clients they are getting the finest propane that is safe for their families and best for their homes.
Austin Propane Delivery: Well, thank you so much and we look forward to a great propane season.
Terry Garnett’s Propane Contact Information
Order Propane via text: 512-739-2358
Online Payment Center: payments.garnettspropane.com
Every time we receive a phone call or email from our customers at Terry Garnett’s Propane it is highly appreciated. Since our beginnings over 30 years ago it has been (and remains) our mission to serve our friends and customers.
We’d like to thank all of the members of the Terry Garnett’s Propane team for all of the good work they do to coordinate, facilitate, and deliver the finest propane services in Texas.
To our customers, the voice of Terry Garnett’s Propane is the voice that answers their phone call. The face of our company is the person who delivers their propane in a professional and courteous manner. Our team deserves the credit and we are proud of all of their achievements.
Here are some comments from customers expressing their satisfaction. First of all, here is a card we received praising Augustine for his excellent work:
Hello..I’ve never used you before but have heard wonderful things about your company. Yes I’m in a bind. We moved into this house back in May and continued to use the vendor that was currently being used at this residence. I should have known from the beginning but I just wrote it off as a bad day..The driver overfilled our tank and I guess you know the rest of the story. What a mess throughout the whole house. At the time we were told it was a bad gauge and should be replaced but of course it couldn’t be replaced because the tank was now full. We were told to let the tank run completely out so that the gauge could be replaced before being filled. Well that is what we did. Giving them notice all week that we were very low and would be out within a day or so. So now we are out and you guessed it, they have all kinds of problems and are not sure when they will get here. At this point all I need is some propane to run my household on. We can wait till spring to change the gauge. It didn’t make any difference they still have not made it out and we are now talking about day 2. Would you please give me a call as soon as you possibly can so that I could make arrangements for you to look at this tank. Again, I know it is a busy time of year and we can wait till another time to change out the gauge if needed. I just really need some propane. Thank you and I look forward to hearing from you.
Here’s a nice note from Justina C.
One of our drivers, Bob, went way beyond the call of duty to help a customer – read the story below:
I would like to thank Bob for being the fabulous snake slayer for me on Friday the10th of September 2010.
We are a new customer to Garnetts Propane, while I was waiting for Bob to arrive to our weekend home to service the propane tank and give the house a propane blessing. I came across a snake in one of the closets. I thought it was a rattle snake, and try as I may I was unsuccessful in removing the beast. SO I called your office and spoke to Sarah. (In hind sight this is pretty funny) , I asked her if the driver had a gun? After a brief hesitation she responded with a very calm “a what?? , a gun, on a propane truck ,,,, no.” So I asked if he was any good with snakes because I had one in the closet and I think it is a Rattler!!!. Well to make this shorter. Sarah stated that he may be able to help and wished me good luck. SOOO Bob got There, I did the girl thing and said ” Do you know how to kill a snake cuz I got one?” And try as he may he did everything he could to keep it alive, but I was busy trying to smash it’s tail, and I am sure Bob can fill you in on the event.
Bottom line, I have nothing but good things to say about your company and service.
Your prices are higher but well worth it when it comes to the customer service.I had made a phone call to [n ame withheld] when I was looking for a vendor. That woman was a first class B$@#h but she was cheaper. However the way I see it you get what you pay for. Thank you for being a great company with values and customers in mind. You guys ROCK!!
Jayne Schultz provided these kind words regarding her service:
Hi Sarah, Got your nice note today. Thanks for filling our tank so quick. Rick was very kind and helpful also. Thanks so much!
Janet Snyder recently sent a note:
Rick is a great guy and represents your company very well.
Thank you for your help today. Next time will get bill in the mail on time. You have a wonderful company and have given us the best service over the last 13 years.
Thank you for the quick service! Sorry I missed getting to meet the delivery man again. Thank you.
I want to thank Terry and all the folks at Terry’s Garnett’s Propane Company for being considerate of my safety concerns with the installation of the propane connections to our house. I realize that you have gone out of your way to address the needs of a single customer. Jesse did a nice job with the project and followed up with a complete inspection of each gas appliance. We sincerly thank you!
Rex & I want to thank you for everything you did to get our pavilion fireplace up and running. Over the last few years, when Rex would bring up the subject of a propane tank, I would keep putting it off because I thought it would be such a headache and it would have been, had you and your shop not been the ones to do it. Everyone involved went the extra mile and made it quick and easy for us.
Again, sincere thanks to all of you.
I wanted to thank your company’s employees for being so helpful and professional. I purchased propane last week from you and was so impressed by good service! Another companys propane employee was absolutely rude to me when I called them and several other companies were not too professional or polite. You’ll have all of my business and I will recommend you to everyone!
Please thank everyone again for your timely response. You are a great team!
Thanks to all for their feedback and once again, thanks to everyone at Terry Garnett’s Propane for caring about each customer!
It’s nearly October of 2010 and soon we will be in the cold season of 2010-2011 for Central Texas and the Texas Hill Country. As we all know, the cold weather often rolls in quite unexpected and many of us are caught unprepared.
Here are a few excellent propane tips from the leading expert of propane in Central Texas, Terry Garnett. With over thirty years experience serving friends and neighbors, Terry Garnett’s Propane remains the innovative pioneer of Same Day Delivery for the Austin, Texas community.
Call Terry Garnett’s Propane today at 512-894-4480 for Same Day Delivery and visit the website at www.garnettspropane.com for more information on our comprehensive propane services for your home and family.
Question: Is it all right if it’s a cold weather snap to use my stove as a space heater, in the short term, if I’m out of propane? Is that safe?
Terry Garnett: Never use any type of an appliance other than for its recommended and intended use. It is a safety issue. Please always follow manufacturer recommendations on all gas appliances.
Question: How often should I have my propane appliances tested by a qualified technician?
Terry Garnett: There is no magic number. I recommend having your entire system checked at least once a year by a qualified and licensed technician. An annual pressure test of your propane lines is a sound investment.
Question: One thing that we are interested in at my home is that we want to have a green environment; does propane contaminate soil or water?
Terry Garnett: Propane is one of the cleanest fossil fuels available today. It is non abrasive to soil and water.
Question: Compared with the tanks that are used for ethanol, methanol, and gasoline, are the propane tanks actually more volatile or puncture prone or how does the safety of a propane cylinder stack up with a gas can?
Terry Garnett: Propane tanks are very safe and their construction heavily regulated. They are not puncture prone, and comparing them to a gas can is like comparing a Volvo to a unicycle.
Question: I don’t really plan on doing any of the work myself. Is it really important to know where my gas service lines are?
Terry Garnett: It’s always good to know where your tank is and where your gas service lines are. Know where the shut off to your system is and how to shut it off. Remember ALWAYS locate your gas line before you dig.
Terry Garnett’s Propane has been serving Central Texas communities for over 30 years. For Same Day Delivery, call Terry Garnett’s Propane at 512-484-4480 (or toll free 1-800-950-8289) for all of your propane needs. Website: www.garnettspropane.com.
Wimberley, Texas propane customers know they have a friend they can rely on when they call upon Terry Garnett”s Propane for all of their propane needs. What’s more, if you call during business hours you can request same day delivery and that often makes all the difference if you are low or out of propane.
Rick Is On The Job
Just call 512-894-4480 or visit the website at www.garnettspropane.com and your designated propane professional, Rick, will stop by to make sure you have the propane you need for your home or business.
For over three decades, Hill Country residents have relied upon Terry Garnett’s Propane. A family owned and operated business, Terry Garnett’s Propane is the recognized leader pioneering innovative services such as the Keep Check Program and Same Day Delivery.
Your Driver – Your Personalized Propane Services
Each driver is carefully selected for their combination of professional certifications and their warm friendly spirit. A early tradition that has stayed in place was to assign the driver to an area so the customers could get to know their driver and the driver could better anticipate their customer’s needs.
According to his customers, Rick has done a super job with the Wimberley and surrounding propane delivery areas. Terry Garnett’s Propane routinely receives kudos from customers singing Rick’s praises.
Rick is known for his courtesy and his customers are always glad to see his familiar red truck approaching their house.
Here’s what one customer had to say:
We sure appreciate Rick’s conscientious service. Before we called Terry Garnett’s Propane and started Rick coming by we had a problem forgetting to keep our propane tank filled.
I know it sounds silly but we simply would forget. The first time Rick delivered propane he asked us if we would like him to keep tabs on our tank for us and add propane when our levels went low. Boy howdy – that has made the world of difference for us. Cool! Not only is it one less thing we have to think about but we never have to relight pilot lights or inspect our propane system.
Rick has taken care of all of these things and I highly recommend him. He deserves credit for a job well done. I wish all service oriented businesses would take a lesson from the quality of care we get from Rick. He’s a good man and we wanted to let you know we appreciate him.
Wimberley Propane Delivery – Call 512-894-4480
Named in the 1870’s for Pleasant Wimberley, the area has grown and personifies the friendly community spirit of the Texas Hill Country. Originally named “Wimberleyville”, Wimberley hosts an extensive arts and crafts community and attracts many families who wish to settle down in the beautiful open spaces yet be close enough for a quick commute to Austin or San Antonio.
No matter where you live in the Wimberley area, Terry Garnett’s Propane is just a few minutes away. You’ll see Ricks’s truck coming from almost any direction; Ranch Road 12 from San Marcos or Dripping Springs, or the Devil’s Backbone, Ranch Road 32 from Blanco.
Every delivery receives top priority and Rick and the rest of the team at Terry Garnett’s Propane understands that every customer deserves and appreciates considerate and professional services.
Just call 512-894-4480 and ask for the Keep Check Program and Rick will start monitoring your tank for you too. Join the family of satisfied customers who continue to share kudos for the excellent service they receive from Rick.
Remember, you call, we’re there!